Refund policy

      

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Whisker Wonders Co.
     

Return & Refund Policy

     

Effective Date: May 2026

   
   

   
      At Whisker Wonders Co., your satisfaction — and the happiness of your pet — means everything to us. If something isn't right, we're here to make it right.    
       

1. Return Eligibility

   

We accept returns on most pet supplies and accessories within 30 days of the delivery date, provided the following conditions are met:

   
  •      
  • The item is unused, unwashed, and in its original condition
  •      
  • All original tags, labels, and packaging are intact
  •      
  • The item was purchased directly through whiskerwhisk.com
  •      
  • Proof of purchase (order number or receipt) is provided
  •    
       

2. Non-Returnable Items

   

For the health and safety of all pets, the following items cannot be returned or exchanged:

   
  •      
  • Opened or used pet food, treats, or consumables
  •      
  • Personalized or custom-made items (e.g., engraved tags, custom collars)
  •      
  • Grooming tools that have been used
  •      
  • Sale or clearance items marked as final sale
  •      
  • Items returned after the 30-day window
  •      
  • Gift cards
  •    
       

3. How to Start a Return

   

We've made the return process as simple as possible. Just follow these steps:

   
     
       
1
       
Contact us at whiskerwondersco08@gmail.com within 30 days of receiving your order. Include your order number and reason for return.
     
     
       
2
       
Receive approval. Our team will review your request and respond within 2–3 business days with return instructions and our return address.
     
     
       
3
       
Pack and ship your item securely using a trackable shipping method. Please retain your tracking number — we are not responsible for lost return packages.
     
     
       
4
       
Refund issued. Once we receive and inspect your return, your refund will be processed within 5–7 business days.
     
   
       

4. Return Shipping Costs

   

Return shipping costs are the responsibility of the customer, except in cases where:

   
  •      
  • You received a damaged or defective item
  •      
  • You received the wrong item due to our error
  •    
   

In those cases, we will provide a prepaid return shipping label at no cost to you.

   
     

💡 Tip: We recommend using a trackable courier service for all returns. Whisker Wonders Co. is not liable for items lost or damaged in transit on the way back to us.

   
       

5. Refunds

   

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

   
  •      
  • Approved refunds are processed to your original payment method within 5–7 business days
  •      
  • Original shipping charges are non-refundable (unless the return is due to our error)
  •      
  • Depending on your bank or card provider, it may take an additional 3–5 business days to appear on your statement
  •    
       

6. Exchanges

   

We do not offer direct exchanges at this time. If you'd like a different size, color, or product, please return your original item for a refund and place a new order at your convenience.

       

7. Damaged or Defective Items

   

We take quality seriously. If your item arrives damaged or defective, please contact us within 7 days of delivery and include:

   
  •      
  • Your order number
  •      
  • A clear photo of the damage or defect
  •      
  • A brief description of the issue
  •    
   

We will arrange a replacement or full refund at no cost to you, including return shipping.

       

8. Late or Missing Refunds

   

If you haven't received your refund after 10 business days of our confirmation email, please:

   
  •      
  • Check your bank account or card statement again
  •      
  • Contact your bank or credit card company — processing times can vary
  •      
  • If you've done the above and still have not received your refund, contact us at whiskerwondersco08@gmail.com
  •    
       

9. Sale Items

   

Only regular-priced items are eligible for a refund. Items purchased at a discount during a sale event or marked as "Final Sale" are not eligible for return or refund unless they arrive damaged or defective.

       

10. Gifts

   

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a store credit for the value of your return. If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser.

       
     

We're Here to Help 🐾

     

Questions about your return? Our team is happy to assist.

     

📧 whiskerwondersco08@gmail.com

     

⏰ Monday – Friday, 9am – 5pm EST

     

We typically respond within 1–2 business days.

   
   

This policy is subject to change without notice. Please review it each time you make a purchase. Last updated: May 2026.